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Terms of service

Last updated: March 2026

1. Company identification

These Terms of Service (“Terms”) are a legally binding agreement between you (“Customer,” “you,” or “your”) and Help Yard Cleaning Services LLC OPC (trade license no. CN-5312883), registered in Abu Dhabi, United Arab Emirates (“HelpYard,” “we,” “us,” or “our”).

By accessing or using the HelpYard platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

2. Service description

HelpYard is a software-as-a-service (SaaS) platform for cleaning operations management (“the Service”). The Service includes:

  • Workforce management, shift scheduling, and attendance tracking
  • Real-time task dispatch and assignment
  • GPS-based location tracking of field workers during active shifts
  • Geotagged, timestamped photo capture for proof-of-work reporting
  • Property and zone management with QR code-based check-in
  • Environmental sensor integration and monitoring (IoT)
  • Compliance monitoring, checklists, and escalation workflows
  • Client and contract management dashboards
  • Reporting and operational analytics

We may update, modify, or discontinue specific features of the Service with reasonable notice. Core functionality will not be materially reduced during an active subscription term without your consent.

3. Account terms

You must be authorized to create an account on behalf of your organization. You are responsible for:

  • Maintaining the confidentiality and security of your account credentials
  • All activities that occur under your account or sub-accounts
  • Ensuring that all users within your organization comply with these Terms
  • Promptly notifying us of any unauthorized access or security breach

You must provide accurate, current, and complete information during registration and keep your account information up to date.

4. Subscription, billing, and payment

Access to the Service is provided on a subscription basis. Pricing is determined by the number of active users and connected sensors on your account.

  • Billing cycle: Subscriptions are billed monthly or annually, as specified in your order form.
  • Payment terms: Invoices are payable within 30 days of issuance unless otherwise agreed.
  • VAT: All prices include value-added tax (VAT) at the applicable rate (currently 5% as per Federal Decree-Law No. 8/2017, as amended by Federal Decree-Law No. 16/2025). VAT is itemized on all invoices.
  • Late payments: Overdue invoices may result in suspension of access after written notice for accounts more than 30 days past due.
  • Pricing adjustments: Subscription pricing may be adjusted upon renewal with at least 60 days’ written notice.

5. Service level agreement

We are committed to maintaining high availability of the Service. Specific uptime commitments, support response times, and maintenance windows are defined in the SLA provided as part of your subscription agreement.

Scheduled maintenance will be communicated at least 48 hours in advance and will, where possible, be performed during off-peak hours (UAE time). Emergency maintenance required for security or stability may be performed without advance notice.

6. Data ownership and licensing

Your data: You retain full ownership of all data, content, and information that you or your users input, upload, or generate through the Service (“Customer Data”). We do not claim any ownership rights over Customer Data.

License to us: You grant HelpYard a limited, non-exclusive, royalty-free license to use, process, and store Customer Data solely for the purpose of providing and improving the Service in accordance with these Terms and our Privacy Policy.

Our platform: HelpYard retains all intellectual property rights in the Service, including its software, source code, design, user interface, documentation, algorithms, and all related intellectual property.

License to you: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term, solely for your internal business operations.

7. Data processing

The processing of personal data through the Service is governed by our Privacy Policy and, where applicable, a Data Processing Agreement (DPA) executed between HelpYard and the Customer.

Where HelpYard processes personal data on behalf of the Customer (acting as a data processor under UAE Federal Decree-Law No. 45/2021), HelpYard will:

  • Process personal data only in accordance with documented instructions from the Customer
  • Implement appropriate technical and organizational security measures
  • Assist the Customer in fulfilling data subject rights requests
  • Notify the Customer without undue delay upon becoming aware of a personal data breach
  • Delete or return all personal data upon termination, as directed by the Customer

8. Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

  • Use the Service for any purpose that violates UAE federal or local law
  • Attempt to gain unauthorized access to any part of the Service, other accounts, or connected systems
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
  • Copy, modify, or create derivative works based on the Service
  • Use the Service to store or transmit malicious code, viruses, or harmful data
  • Use the Service to infringe upon the intellectual property or privacy rights of any third party
  • Resell, sublicense, or provide access to the Service to unauthorized third parties
  • Interfere with or disrupt the integrity or performance of the Service

9. Limitation of liability

To the maximum extent permitted by the laws of the United Arab Emirates:

  • HelpYard’s total aggregate liability shall not exceed the total fees paid by you to HelpYard during the twelve (12) months immediately preceding the event giving rise to the claim.
  • HelpYard shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, or any liability that cannot be excluded under applicable UAE law, including obligations under UAE Civil Code Articles 282–296 and Article 383.

10. Indemnification

You agree to indemnify, defend, and hold harmless HelpYard and its officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Service in violation of these Terms
  • Your violation of any applicable law or regulation
  • Any claim by a third party arising from your use of the Service

11. Force majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond reasonable control, including natural disasters, epidemics, war, terrorism, government actions, infrastructure failures, or cyberattacks.

If a force majeure event continues for more than 90 consecutive days, either party may terminate the affected portion of the agreement upon written notice, in accordance with UAE Civil Code Article 273.

12. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with these Terms (“Confidential Information”), including business plans, pricing, technical data, customer lists, and proprietary algorithms.

Each party’s confidentiality obligations shall survive termination of these Terms for a period of three (3) years.

13. Termination

Termination for convenience: Either party may terminate the subscription by providing at least 30 days’ written notice before the end of the current billing period.

Termination for cause: Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 30 days of written notice.

Effect of termination:

  • Data export: Upon termination, you will have 30 days to export your Customer Data in a structured, machine-readable format.
  • Data deletion: After the 30-day export period, we will permanently delete your Customer Data from active systems within 60 days. Backups will be purged within 90 days.
  • Outstanding payments: Termination does not relieve you of the obligation to pay any fees that accrued prior to the termination date.

14. Dispute resolution

Good faith negotiation: The parties shall first attempt to resolve any dispute through good faith negotiation within 30 days of written notice.

Arbitration: If unresolved, the dispute shall be referred to arbitration under the Rules of the Dubai International Arbitration Centre (DIAC), in accordance with the UAE Federal Arbitration Law (Federal Law No. 6/2018):

  • Number of arbitrators: one (1)
  • Seat of arbitration: Abu Dhabi, United Arab Emirates
  • Language of arbitration: English

15. Governing law

These Terms shall be governed by the laws of the United Arab Emirates, including:

  • UAE Civil Code (Federal Law No. 5/1985; replaced by Federal Decree-Law No. 25/2025 effective 1 June 2026)
  • UAE Electronic Transactions Law (Federal Decree-Law No. 46/2021)
  • UAE Personal Data Protection Law (Federal Decree-Law No. 45/2021)
  • UAE Consumer Protection Law (Federal Law No. 15/2020)

16. Language

These Terms are provided in both English and Arabic. In the event of any conflict or discrepancy between the English and Arabic versions, the Arabic version shall prevail, as Arabic is the official language of the courts of the United Arab Emirates.

17. Good faith

Both parties acknowledge the obligation of good faith in the performance of contractual obligations as established under UAE Civil Code Article 246.

18. Amendments

We may update these Terms from time to time. Material changes will be communicated at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire agreement

These Terms, together with the Privacy Policy, any applicable Data Processing Agreement, and your order form or subscription agreement, constitute the entire agreement between you and HelpYard with respect to the Service.

Contact

If you have any questions about these Terms, contact us at:

These Terms of Service reference UAE federal legislation current as of March 2026. The UAE Civil Code (Federal Law No. 5/1985) is being replaced by Federal Decree-Law No. 25/2025, effective 1 June 2026. Executive Regulations under the UAE Personal Data Protection Law have not yet been published. This document should be reviewed by a legal professional qualified in UAE law.