This privacy policy requires review by a legal professional familiar with UAE PDPL and applicable data protection regulations before publication.
What data we collect
We collect information you provide directly to us, including account information (name, email, company), usage data (how you interact with the platform), sensor data (environmental readings from connected devices), and device information (browser type, operating system).
How we use it
We use your data for service delivery, platform analytics and improvement, communication about your account and operations, and to improve the HelpYard platform for all users.
Data storage and security
Your data is stored securely using industry-standard encryption. We use Cloudflare for content delivery and DDoS protection, and Supabase for database services. All data in transit is encrypted via TLS.
Third-party services
We integrate with WhatsApp Business API for notifications, Firebase for mobile push notifications, and payment processors for billing. Each third-party service has its own privacy policy governing their use of data.
Your rights under UAE PDPL
Under the UAE Personal Data Protection Law, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, and data portability. To exercise these rights, contact us using the information below.
Cookies and tracking
We use Umami, a self-hosted privacy-focused analytics tool. We do not use Google Analytics or any third-party tracking cookies. Essential cookies are used only for session management and security.
Data retention
We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we provide a data export period before permanent deletion.
Contact for data requests
For any data-related requests, contact us at hello@helpyard.ae or via WhatsApp.