Frequently asked questions
Everything you need to know about HelpYard — from getting started to pricing and beyond.
General
HelpYard is a cleaning operations OS built for FM companies in the UAE. It replaces WhatsApp groups, Excel sheets, and manual reporting with real-time dispatch, proof-of-work tracking, workforce management, and client dashboards — all in one platform.
Two audiences: FM companies that manage cleaning teams (the operations platform), and facility owners who want to find or monitor cleaning contractors (the marketplace and monitoring dashboards).
Your first property can be live in minutes. We configure your properties and zones, onboard your supervisors, and train your team. Most companies are fully operational within one week.
No. The platform works without any hardware. Sensors are an optional upgrade for demand-based cleaning and environmental monitoring. When you are ready, HelpYard integrates with sensors from Tork, Milesight, SensMax, Monnit, Honeywell, and any device communicating via REST API, MQTT, LoRaWAN, or BACnet.
HelpYard is currently built for the UAE market — WhatsApp-native, Arabic-first, and designed around local FM operations. GCC expansion is planned. Contact us if you operate in Bahrain, Saudi Arabia, Oman, Kuwait, or Qatar.
Register your interest and we’ll notify you when HelpYard is ready for onboarding. You’ll get early access, priority setup, and a dedicated onboarding specialist to configure your first property.
Implementation
Any smartphone with WhatsApp. Cleaners receive task assignments and submit photo proof via WhatsApp. Supervisors and managers use the web dashboard. No app download required for field staff.
Yes. HelpYard can run in parallel with your current tools during the transition. Many companies start with one property, prove the value, then migrate the rest of their operations.
Proof-of-work reports with timestamped photos, task completion reports by property/zone/staff, SLA compliance summaries, attendance and shift logs, and client-facing dashboards. All exportable.
All data is encrypted in transit and at rest. HelpYard runs on enterprise-grade infrastructure with role-based access controls. We do not share your operational data with competitors or third parties.
Pricing
Your price per user (or per sensor) is based on your total count across all properties. If you have 300 users, every single user costs AED 8 — that’s the Scale tier price applied to all 300. You’re never charged different rates for different portions of your team.
No. Phase 1 is the operations platform — scheduling, dispatch, proof-of-work, mobile app, client dashboards. All of that runs on staff user licenses alone. Zero sensors, zero sensor fees. Sensors are an optional upgrade when you’re ready for demand-based cleaning.
Sensor fees layer on top of your existing staff user fees. Your staff pricing doesn’t change. You get a separate line item for connected sensors at whatever tier your sensor count falls into.
Yes. When we launch, you’ll be able to try HelpYard with one property before committing. Register your interest now to get early access and priority onboarding when we’re ready.
Everything you need to go live: property and zone configuration, staff onboarding, sensor integration (if applicable), dashboard setup, and training for supervisors and operations managers. We don’t leave until your team is running independently.
Yes. Your tier adjusts automatically as your team size changes. Add staff, move up a tier and everyone gets cheaper. Seasonal adjustments are normal — we don’t penalize you for Ramadan staffing changes.
HelpYard is sensor-agnostic. We integrate with Tork, Milesight, SensMax, Monnit, Honeywell, and any sensor that communicates via REST API, MQTT, LoRaWAN, or BACnet. Use what you already have — no lock-in.
Contact us for annual commitments. We offer volume discounts for multi-year agreements and enterprise deployments across multiple properties.
For Facility Owners
Yes. Browsing verified FM company profiles, seeing their performance scores, and expressing interest is completely free. FM companies pay for the operations platform that generates the data — facility owners benefit from the transparency it creates.
Scores are computed from real operational data generated through the HelpYard platform: task completion rates, average response times, and client satisfaction ratings. These are verified metrics from actual cleaning operations — not self-reported claims or surveys.
Absolutely. Many facility owners add HelpYard as a requirement in FM procurement RFQs. When every contractor bidding on your properties uses the same platform, you get standardized performance data regardless of who wins the contract.
The Pro tier with real-time dashboards, SLA tracking, and multi-property benchmarking is currently in development and targeted for Q3 2026. Join our waitlist to be notified when it launches and receive early access pricing.
HelpYard is available across all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Coverage within each emirate depends on which FM companies are active on the platform.
Still have questions?
We're happy to help. Reach out via WhatsApp, email, or register your interest to get early access.
Register interest